How can we help?
Get from your first idea to your next creation. Find answers about workspaces, credit quotes and your account.
13 answers to help you get started
Getting started
Where should I start?
For an image or video clip, explore AI Studio. For a storyboard, layers or trimming, choose a workspace from Studios. To give a complete scene a new cast, open Scene Recast, choose a sample or upload your scene and add character references. Review the credit quote before confirming a generation. Explore AI Studio.
What can I upload to Scene Recast?
Use one MP4 or MOV scene between 3 and 120 seconds, up to 200 MB. Its shortest side must be at least 720 pixels and its longest side no more than 3840 pixels. Add one to four JPG, PNG or WebP portraits, up to 10 MB each.
Can I close the tab while a creation is running?
Once accepted, a generation continues in the background. Sign in again and return to the relevant studio or Library to check your work. AI Studio favorites and temporary prompt settings are also kept in this browser. Open Library.
Credits & billing
When are credits used?
You see a credit quote before a generation and confirm before it starts. Credits are reserved when the request starts and returned once a failed request is confirmed. A request whose outcome is still being reviewed keeps its credits on hold.
Do my credits expire?
Credits accumulate without expiring. Your plan adds credits on its monthly subscription cycle. Credits are a usage balance and cannot be exchanged for cash. See pricing.
How do I pay or cancel a subscription?
Subscriptions use card payments through Stripe Checkout when purchasing is open. Twistavo does not store your card number. Open Billing and choose Manage subscription to cancel at the end of the current billing period. Cancellation stops future renewals. Contact support about payment issues; no automatic cash refund is promised. Read the Terms.
Which plan should I choose?
Every plan includes the same creation tools. Choose the monthly credit allowance that suits your pace. Pricing explains the Scene Recast credit equivalents; AI Studio costs depend on the model and settings, with an exact quote before each generation. Compare plans.
Studios
What is the difference between AI Studio and Scene Recast?
AI Studio creates individual images and video clips from prompts and references. Scene Recast edits a complete scene with character references. Both use your Twistavo credit balance and ask you to review a quote before generation.
What can I do in Studios?
Studios brings focused creative workspaces together: arrange image layers, prepare a storyboard, trim a clip or compose a creative brief. Explore the catalogue to choose the tool for your next task. Explore Studios.
Will the result look exactly like the original?
AI results can vary. Clear faces and a well-lit scene help. Your original upload stays unchanged, and you can review a completed result before downloading it.
Privacy
Who can I include in a creation?
Only upload material you have permission to use, including permission from the people in your photos. Do not use Twistavo to deceive, harass or impersonate someone without their consent.
Who can access my creations?
Your projects and archived outputs require the owning account to access through Twistavo. Original media links from external processing services may be accessible to anyone with the link. Avoid uploading confidential material. Read the Privacy Policy.
How do I manage my account and files?
Account lets you update your profile, manage sessions, export account information and request deletion. Saved projects can be removed after active work finishes. Account exports include your AI Studio jobs; deleting data in Twistavo does not erase copies held by external services or previous backups. Open Account.
Need a hand with your next step?
Contact support with your question and, if relevant, the name of your project. Never include passwords or payment details.
contact@azeria-it.com